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Our US-based support team is available Monday through Saturday. Send us a message and we'll get back to you promptly.

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Contact Information

US Headquarters

1247 Commerce Drive, Suite 200
Los Angeles, CA 90015
United States

Email Support

[email protected]
[email protected]
[email protected]

Customer Service

+1 (800) 385-7264 (Toll-free)
+1 (213) 847-5932 (Local LA)

Business Hours (PST)

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

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FAQ

Frequently Asked Questions

Everything you need to know about DUSLANG® products and support.

The DUSLANG 17-inch laptop backpack fits laptops from 13 inches up to 17 inches, including MacBook Pro 16-inch and most Windows gaming laptops up to 17 inches. There is also a separate padded compartment for tablets up to 9.7 inches, so you can carry your laptop and iPad simultaneously.
Yes. The DUSLANG backpack is designed to meet standard carry-on size requirements for most major airlines, including domestic US carriers. It fits comfortably under the seat in front of you or in the overhead bin, making it ideal for frequent business travelers and weekend trips without checked luggage.
The DUSLANG backpack features an external USB port on the outside of the bag and an internal charging cable inside. Simply place your power bank (not included) inside the front pocket, connect it to the internal cable, then plug your phone or earbuds into the external USB port. Charge your devices while you walk — no need to open your bag or stop moving.
Yes. The DUSLANG backpack is made from premium water-resistant polyester fabric with metal zippers. It effectively protects your laptop, documents, and other gear from light rain and accidental splashes during everyday use and travel. For extended exposure to heavy rain, we recommend using an additional rain cover.
The anti-theft pocket is a hidden compartment located on the back of the backpack — the panel that rests against your back when you wear it. Because it faces inward while worn, it is completely inaccessible to pickpockets and strangers. It's the perfect place to store your passport, wallet, boarding pass, or any other valuables when you're in crowded spaces.
Yes — myduslang.com is the official DUSLANG® brand website in the United States. We are the authorized source for authentic DUSLANG® products and brand information. Our US headquarters is located at 1247 Commerce Drive, Suite 200, Los Angeles, CA 90015. When you shop through authorized channels, you receive genuine DUSLANG® products backed by our quality commitment.
The luggage strap is located on the back panel of the backpack. Simply slide the strap over the retractable handle of your rolling suitcase and the backpack sits securely on top of your luggage. This eliminates the need to carry both bags independently and makes navigating airports, train stations, and hotels significantly easier.
All DUSLANG® products are backed by our quality guarantee. We stand behind every product we make. If you experience any defect in materials or workmanship under normal use, please contact our support team at [email protected] with your purchase information, and we will work with you to resolve the issue promptly. Our goal is 100% customer satisfaction.

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